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Porównanie doświadczeń przy kupowaniu Adobe CS6 vs. Coda 2 →

· Wojtek Pietrusiewicz · 4 komentarze

Pat Dryburgh o kupowaniu subskrypcji w Creative Cloud:

I decided to give the Creative Cloud option a try.

I plugged in my information (…), and eagerly anticipated receiving my serial number.

An email confirming my order and another welcoming me to the Photoshop Subscription program later, still no serial number.

I asked the support person when I should expect my serial number. Expecting an answer somewhere in the neighbourhood of 5-10 minutes, you can imagine my surprise when I was told “in the next 24–48 hours.”

Pat Dryburgh o kupowaniu Coda 2:

I loaded up the payment processing page (…), typed in my billing information, hit “Process My Order,” and within seconds, a serial number for the update was in my inbox.

In fact, with the click of a button in my browser, the app launched with the serial number already in place, allowing me to simply hit “Ok” and find myself immersed in the beauty of Coda 2.

Pytanie za 100 punktów:

How is it that a small, independent Mac development shop can make this experience so incredibly pleasing, while Adobe—a company with over 9,000 employees and 30 years of experience—can’t process an order quicker than 24 hours?

Brak słów. Po prostu brak słów …

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